Part Expertise, Part Persistence, All Results
In June 2016, a customer reached out to ICAT Logistics in Detroit (ICAT DTW) for help transporting automotive parts from Thailand to the US by late August. ICAT DTW worked diligently with the customer to create a detailed schedule and action plan. Everything was going according to plan until early August, when a technical glitch in Thailand resulted in the cancellation of the part sourcing.
With just three weeks until the deadline and a virtual “start over”, the ICAT DTW team sprang into action to find alternative sourcing options.
After quickly considering multiple paths, ICAT DTW turned to a trusted partner in Brazil. This contact put the team in touch with a local supplier who was well-equipped to deliver on the rush timing and product specs. The team worked with the new supplier to develop a hyper-detailed schedule, but that was only half of the battle. The most important piece of the puzzle was expediting the customs process for the materials to leave Brazil, which typically takes at least three weeks on its own. This meant not only shaving days off of a trucking route, but also working some magic with government officials.
Using a special truck, the parts were rushed across mountainous terrain in three full transit days, cutting the typical six day trek in half. The parts were received at the warehouse on August 15th, and with a team of 15 people working 12 hours a day, packed and made ready for presentation to Brazilian customs on August 16th. The packing process involved customized heat-treated crates, VCI plastic for water protection, drying agents, and foam protection. Through ICAT DTW’s strong relationships with local partners and agents on the ground, the customs process was completed in only three days, on August 19th. This cleared the way for the parts to begin their airline transport to the US.
The automotive parts successfully arrived in Detroit on the evening of August 21st, just in time for delivery to the customer by the initial target deadline of August 22nd.
How ICAT got the job done for our customer:
- Operated with a constant passion for the best client outcome, and treated each step of the project as a main priority
- Persevered through multiple challenges along the way, including extraordinary ground and air congestion resulting from the Olympics being held concurrently in Rio de Janeiro
- Had a thorough, detailed project documentation structure, expert team, and tight feedback process
- Used an out-of-the-box approach to seek alternative solutions when roadblocks arose