ICAT Residential is a different type of home delivery company. As a division of ICAT Logistics, Inc. ICAT Residential leverages the expertise from our logistics group to provide best-in-class residential delivery service to all domestic locations as well as Puerto Rico and Canada. We provide you and your customer visibility and velocity in regards to the delivery experience. Through ICAT Residential you and/or your customers have the visibility to track your shipments every step of the way. We react with speed and flexibility to meet and exceed expectations. With controlled velocity, we move your orders as quickly as possible getting them in the hands of your customer at the earliest possible delivery date.
Our residential customer service team is dedicated to providing a true “WOW” experience. We understand that we are a direct extension of your organization and that our ability to perform is a direct reflection of your brand in the marketplace. One way that we ensure success is by focusing on a few key service standards:
Scripted calls to insure scheduling is handled properly
Scripts are customer driven and specific, based on your needs not a generic script
Strict service & operation standards to minimize claims
IT platform that provides consistent visibility into all activity
Post delivery survey and follow up to proactively address any service issues
ICAT Residential is able to respond to the various service levels required by today’s retail market. Whether you are a manufacturer, distributor, catalog company, e-tailer or a traditional retailer we diagnose develop and design innovative solutions providing you the visibility and velocity required. While our solutions directly reflect specific customer needs, the services customers draw on most regularly include:
- Level 1-- One Man threshold
Level 2 -- Two Man threshold
Level 3 -- Two Man, placed in room of choice
Level 4 – Two Man, placed in room of choice, unpacked, debris removal
Level 5-- Two Man, placed in room of choice, unpacked, debris removal, light assembly
All of our service levels are based on a (4) hour delivery window.
ICAT Residential is committed to the results you desire and builds our processes to support those results. By effectively orchestrating the process we are able to provide national coverage while also helping you grow more profitably with value added solutions such as long term and short term warehousing, inventory management systems, return programs, and streamlined claims processes
ICAT Residential….One Call, Right Solution…DONE!
To download our brochure, click here.
For additional sales information please e-mail firstname.lastname@example.org
For tracking of residential shipments & customer service issues please e-mail email@example.com. Please provide your tracking number(s) in the subject line.